Privacy Policy

Last Updated: 10/5/2026

1. Introduction

At CoolHack.site, we respect your privacy and are committed to protecting your personal data. This privacy policy complies with the EU General Data Protection Regulation (GDPR) and informs you about how we collect, use, store, and protect your personal information.

2. Data Controller

CoolHack.site is the data controller responsible for your personal data. For privacy-related inquiries, contact us at privacy@coolhack.site.

3. Personal Data We Collect

3.1 Information you provide directly:

• Account Information: Email address, username, password (encrypted)
• Profile Data: Display name, profile picture, bio
• Communication Data: Messages sent through contact forms, support tickets
• Payment Information: Billing address, payment method details (processed securely by Stripe)
• Content Data: TikTok usernames for analysis, saved hashtags, preferences

3.2 Information collected automatically:

• Usage Data: Pages visited, features used, time spent on site
• Technical Data: IP address, browser type, device information, operating system
• Analytics Data: User interactions, conversion events, error logs
• Cookie Data: Preferences, session information, tracking data

4. Legal Basis for Processing

We process your personal data based on:

• Contract Performance: To provide services you've purchased
• Legitimate Interest: To improve our services, prevent fraud, ensure security
• Consent: For marketing communications, non-essential cookies
• Legal Obligation: To comply with tax, accounting, and legal requirements

5. How We Use Your Data

• Provide and maintain our TikTok growth tools and services
• Process payments and manage subscriptions
• Send service-related communications and updates
• Analyze usage patterns to improve our platform
• Provide customer support and respond to inquiries
• Send marketing communications (with your consent)
• Prevent fraud and ensure platform security
• Comply with legal obligations

6. Data Sharing and Disclosure

We may share your data with:

• Service Providers: Payment processors (Stripe), email services (Resend), analytics providers (Google Analytics)
• Legal Requirements: When required by law, court order, or regulatory authority
• Business Transfers: In case of merger, acquisition, or sale of business assets
• Consent: With your explicit consent for specific purposes

We never sell your personal data to third parties.

7. International Data Transfers

Your data may be processed in countries outside the European Economic Area (EEA). We ensure adequate protection through:

• EU-approved Standard Contractual Clauses
• Adequacy decisions by the European Commission
• Service providers certified under relevant privacy frameworks

8. Data Retention

We retain your data for as long as necessary to:

• Provide our services and maintain your account
• Comply with legal, tax, and accounting obligations
• Resolve disputes and enforce our agreements
• Improve our services through analytics (anonymized data)

Typical retention periods:

• Account data: Until account deletion + 30 days
• Payment records: 7 years (legal requirement)
• Marketing data: Until consent withdrawal + 30 days
• Analytics data: 26 months (anonymized)

9. Your Rights (GDPR)

If you're in the EU, you have the right to:

• Access: Request a copy of your personal data
• Rectification: Correct inaccurate or incomplete data
• Erasure: Request deletion of your data ("right to be forgotten")
• Restriction: Limit how we process your data
• Portability: Receive your data in a structured format
• Object: Opt out of processing based on legitimate interest
• Withdraw Consent: For processing based on consent
• Lodge a Complaint: With your local data protection authority

10. Data Security

We implement appropriate technical and organizational measures:

• Encryption in transit and at rest
• Regular security assessments and updates
• Access controls and employee training
• Secure data centers and infrastructure
• Incident response procedures

11. Cookies and Tracking

We use cookies for:

• Essential: Core functionality, security, load balancing
• Analytics: Understanding user behavior and improving services
• Marketing: Personalized ads and retargeting (with consent)
• Preferences: Remembering your settings and choices

You can manage cookie preferences through your browser settings or our cookie consent tool.

12. Children's Privacy

Our services are not intended for users under 13 years old. We do not knowingly collect personal data from children under 13. If we become aware of such data collection, we will delete it immediately.

13. Changes to This Policy

We may update this privacy policy to reflect changes in our practices or legal requirements. We will notify you of material changes by email or prominent notice on our website. Continued use after changes constitutes acceptance.

14. Contact Information