Refund Policy

Last Updated: 10/5/2026

30-Day Money-Back Guarantee

We stand behind the quality of our TikTok growth tools and educational content. If you're not completely satisfied with your purchase, we offer a full refund within 30 days of your original purchase date.

Eligible Refund Scenarios

You may request a refund if:

• You haven't seen any improvement in your TikTok metrics after following our strategies for 30 days
• Our tools fail to function as described on multiple occasions
• You're unsatisfied with the quality of our premium content or tutorials
• Technical issues prevent you from accessing your purchased content

Refund Process

To request a refund:

1. Contact our support team at refunds@coolhack.site within 30 days of purchase
2. Provide your order number and reason for the refund request
3. Our team will review your request within 2-3 business days
4. If approved, refunds will be processed to your original payment method within 5-7 business days

Non-Refundable Items

The following are not eligible for refunds:

• Purchases made more than 30 days ago
• Free tools and content (as they're already provided at no cost)
• Services that have been fully delivered and consumed
• Refund requests made due to policy violations or account suspension

Partial Refunds

In some cases, we may offer partial refunds for:

• Services that were partially used or delivered
• Subscription cancellations mid-cycle (prorated refunds)
• Technical issues that affected service quality for a portion of your subscription

Subscription Cancellations

For monthly or annual subscriptions:

• You can cancel your subscription at any time from your account dashboard
• Cancellations take effect at the end of your current billing period
• No refunds are provided for partial months unless due to technical issues on our end
• You retain access to premium features until your subscription expires

Processing Times

Refund processing times vary by payment method:

• Credit/Debit Cards: 5-7 business days
• PayPal: 3-5 business days
• Bank Transfers: 7-10 business days

Dispute Resolution

If you're unsatisfied with our refund decision, you may:

• Request a review by our senior support team
• Provide additional documentation supporting your refund request
• Contact your payment provider if you believe an error occurred

Contact Information

For refund requests or questions about this policy:

• Email: refunds@coolhack.site
• Response time: Within 24 hours
• Business hours: Monday-Friday, 9 AM - 6 PM EST